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+GLEP: 7
+Title: New ombudsman position
+Version: $Revision: 1.4 $
+Last-Modified: $Date: 2003/11/10 19:03:31 $
+Author:	Grant Goodyear <g2boojum@gentoo.org>
+Status: Final
+Type: Standards Track
+Content-Type: text/x-rst
+Created: 6-Jul-2003, 28-Jul-2003
+Post-History: 
+
+
+Abstract
+========
+
+This GLEP proposes that we extend the current proposed management
+structure by adding a position of Ombudsman that would fall under
+devrel, qa, and pr.  An ombudsman is one who has been assigned to 
+*impartially* investigate complaints and settle disputes.
+
+Motivation
+==========
+
+Given the impressive numbers of both Gentoo developers and users, it is
+inevitable that there will be occasional clashes between developers and
+managers, developers and developers, and developers and users.  Right
+now there is no mechanism to prevent such disputes from escalating out
+of control.
+
+Specification
+=============
+
+One developer (and one backup) will be appointed as ombudsmen.  This
+positions should be far from a full-time job.  It would appear as part
+of the devrel, qa, and pr projects (inasmuch as qa and pr both involve
+developer-user relations).  Infrastructure requirements are an
+ombudsman.gentoo.org web page and a ombudsman@gentoo.org e-mail 
+alias. 
+
+Rationale
+=========
+
+One traditional method (circa early 1800s in Sweden, apparently [#RIT]_)
+for managing disputes is to have an impartial individual whose job it
+is to investigate complaints and mediate settlements.  A quick search 
+on Google [#GOOGLE]_ reveals numerous government agencies, universities,
+and industries that employ official ombudsmen.  The key requirement for
+an ombudsman to be effective is support from management and trust from
+users and developers -- the ombudsmen must be considered by all to be
+reasonably impartial.  
+
+Backwards Compatibility
+=======================
+
+No conflicts.
+
+
+
+References
+==========
+
+.. [#RIT] http://www.rit.edu/~022www/defhis.shtml
+
+.. [#GOOGLE] http://www.google.com
+
+
+
+Copyright
+=========
+
+This document has been placed in the public domain.
+