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diff --git a/xml/htdocs/proj/en/glep/glep-0007.txt b/xml/htdocs/proj/en/glep/glep-0007.txt new file mode 100644 index 00000000..9a3eb563 --- /dev/null +++ b/xml/htdocs/proj/en/glep/glep-0007.txt @@ -0,0 +1,72 @@ +GLEP: 7 +Title: New ombudsman position +Version: $Revision: 1.4 $ +Last-Modified: $Date: 2003/11/10 19:03:31 $ +Author: Grant Goodyear <g2boojum@gentoo.org> +Status: Final +Type: Standards Track +Content-Type: text/x-rst +Created: 6-Jul-2003, 28-Jul-2003 +Post-History: + + +Abstract +======== + +This GLEP proposes that we extend the current proposed management +structure by adding a position of Ombudsman that would fall under +devrel, qa, and pr. An ombudsman is one who has been assigned to +*impartially* investigate complaints and settle disputes. + +Motivation +========== + +Given the impressive numbers of both Gentoo developers and users, it is +inevitable that there will be occasional clashes between developers and +managers, developers and developers, and developers and users. Right +now there is no mechanism to prevent such disputes from escalating out +of control. + +Specification +============= + +One developer (and one backup) will be appointed as ombudsmen. This +positions should be far from a full-time job. It would appear as part +of the devrel, qa, and pr projects (inasmuch as qa and pr both involve +developer-user relations). Infrastructure requirements are an +ombudsman.gentoo.org web page and a ombudsman@gentoo.org e-mail +alias. + +Rationale +========= + +One traditional method (circa early 1800s in Sweden, apparently [#RIT]_) +for managing disputes is to have an impartial individual whose job it +is to investigate complaints and mediate settlements. A quick search +on Google [#GOOGLE]_ reveals numerous government agencies, universities, +and industries that employ official ombudsmen. The key requirement for +an ombudsman to be effective is support from management and trust from +users and developers -- the ombudsmen must be considered by all to be +reasonably impartial. + +Backwards Compatibility +======================= + +No conflicts. + + + +References +========== + +.. [#RIT] http://www.rit.edu/~022www/defhis.shtml + +.. [#GOOGLE] http://www.google.com + + + +Copyright +========= + +This document has been placed in the public domain. + |